Privacy Policy
Welcome to E&T Mobile Detailing ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
Information We Collect
We may collect the following information when you interact with our business:
- Name
- Phone number
- Email address
- Service address
- Vehicle information (make, model, year, color, condition, photos)
- Appointment preferences
- Communications between you and our business
- Information submitted through our website, Meta (Facebook or Instagram) lead forms, text messages, email, phone calls, or other contact methods.
We may also collect limited technical information such as your IP address, browser type, device information, and website usage data through cookies or analytics tools to improve our website and services.
How We Use Your Information
We use your information to:
- Respond to quote requests and inquiries
- Schedule and manage appointments
- Provide mobile detailing services
- Send appointment confirmations and reminders
- Provide customer support
- Process payments (when applicable)
- Improve our services and customer experience
- Send follow-up communications regarding your service
- Request customer reviews and feedback
- Send promotional offers or service reminders if you have chosen to receive them
- Comply with legal and regulatory requirements
SMS Communications
By providing your mobile phone number and opting in, you consent to receive text messages from E&T Mobile Detailing regarding:
- Quote requests
- Appointment confirmations
- Appointment reminders
- Service updates
- Customer support
- Follow-up communications
- Promotional messages (only if you have opted in)
Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.
Email Communications
If you provide your email address, we may send appointment information, invoices, receipts, service updates, promotions, and other communications related to our services. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.
Information Sharing
We do not sell your personal information.
We may share your information only when necessary with trusted service providers that help us operate our business, such as:
- Customer relationship management (CRM) software
- Appointment scheduling platforms
- Payment processors
- Email and SMS communication providers
- Website hosting providers
- Business analytics services
These providers may only use your information to perform services on our behalf.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties except as required to provide messaging services or as required by law.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure.
Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience. You may disable cookies through your browser settings, although some website features may not function properly.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to your information
- Request corrections
- Request deletion where legally permitted
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the information below.
Children's Privacy
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
E&T Mobile Detailing
Phone: 407-558-3389
Email: [email protected]
Website: https://eandtmobiledetailing.netlify.app/